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Design Collaboration

For more than 13 years, I have collaborated with Peter Miserlis, Owner and Creative Principal at Petro Design Co. on efficiencies and effectiveness in website design, marketing collateral, brand creation and redesign. Check out Client Results for a few snapshots of the work created by combining his design genius with my business wellbeing expertise and efficiencies. It is my pleasure to pay-it-forward and share this invaluable resource with you. I invite you to take a moment to check out his portfolio at

Shipping & Returns Policy

Thanks for checking out our online store and for making a purchase. If you haven’t, what are you waiting for? We are committed to your online experience at www.lynnemwhite.com being simple and successful.

Please take a few minutes to review our Shipping & Returns Policy. When you use, order, or buy from www.lynnemwhite.com or direct from Lynne M. White, you acknowledge that you have read, understand and agree to the Shipping & Returns Policy terms and conditions mentioned herein.

SHIPPING
Downloadable Products
All downloadable products are provided online at the time your order is processed. When you purchase at www.lynnemwhite.com you are asked assigned an account using your email address. Your Purchase Receipt email will have a link and password referencing your email address for your member account. The link takes you to the Your Account Sign In page of www.lynnemwhite.com. Enter the email address and password to access your downloadable product(s). You are provided up to 3 download attempts over 48 hours to successful download the product one (1) time.

Shipping Method
We offer USPS Priority Mail Flat Rate Shipping for all orders with the exception of downloadable products, which are provided online at the time your order is processed via a link and password. The USPS Priority Mail Flat Rate Shipping conditions and our conditions and exceptions below apply to all orders.

Shipping Conditions:

• Lynne M. White reserves the right to change the shipping method at its own discretion for any given order to ensure the most cost effective and secure shipping method for our customers and our business. If this occurs, we will notify the customer of any changes in shipping rates.
• Lynne M. White is not responsible for delays caused by weather, other natural disasters, the USPS, or any countries customs process or mail related services.
• We are required by law to disclose the full value of the package contents.
• We will send you an email if shipping rates are more than the rates listed below due to unforeseen charges for customs paperwork, weight exceeding the maximum of the USPS Priority Mail Flat Rate mail carton, shipping charges specific to your destination, etc. We only bill you for the direct charges we incur, there is no markup.
• Our international shipping rates only reflect the cost for us to ship your order to your country. If you are unsure of your country’s import policies, please check with them before ordering.
• Call us for shipping rates on all large quantity orders or orders over $400.00.

Exceptions: We do not,

• Ship to PO Boxes.
• Ship to military APO/FPO addresses.
• Insure any shipments.
• Require signature or delivery confirmation for any shipments.
• Apply handling charges to your order.

Shipping Rates & Delivery Times
All shipping rates are in U.S. dollars. Shipping rates are applied based on the total cost of your order (before taxes) and the shipping destination (i.e. shipping address), as shown in the three Shipping Tables below: Domestic (Continental US Only), International (Mexico/Canada), and International (Other Countries).

The Shipping Rates were calculated based on the USPS Priority Mail Flat Rate, “If it Fits, It Ships for One Low Rate.” service. These shipping rates are the exact amount charged by the USPS for this type of mail service. Our shipping rate ranges are based on the fewest number of products to the largest number of product(s) that can fit in each mail carton (envelope, small box, medium box, and large box), because that is what it costs our company. There is no markup, handling charge, or additional fees in our shipping rates. Please note that we round up to the nearest mill for all calculations such as order amount, shipping rate, etc.

Domestic Shipping (Continental U.S. Only)
We ship to the Continental U.S. only. Domestic orders to California destinations incur a California Sales Tax of 8.25% (effective July 2009) that is applied to the total product order. There is no sales tax on orders to all other states in the Continental U.S. states.

Order Amount Up to $39.95, then Shipping Rate = $4.95
Order Amount $39.96 to $79.80, then Shipping Rate = $9.60
Order Amount $79.81 to $279.30, then Shipping Rate = $10.35
Order Amount $279.31 to $399.00, then Shipping Rate = $13.95
Order Amount More than $400.00, then call 503-716-5485 for a quote.

The estimated delivery time for Continental U.S. orders is 2 to 3 business days in most cases after our 2 day processing time. Special or large orders may take 5 to 10 business days.

International Shipping (Mexico / Canada)
We ship to Mexico and Canada. There is no sales tax applied to international orders. All international orders are subject to credit card approval and mailing verification. Please note that shipping charges do not include taxes, duties, or customs charges.

Order Amount Up to $39.95, then Shipping Rate = $10.95
Order Amount $39.96 to $79.80, then Shipping Rate = $21.90
Order Amount $79.81 to $279.30, then Shipping Rate = $25.95
Order Amount $279.31 to $399.00, then Shipping Rate = $32.95
Order Amount More than $400.00, then call 503-716-6485 for a quote.

The estimated delivery time for international orders to Mexico and Canada is 7 to 10 business days after our 2 day processing time and depending on customs. Some international deliveries may take anywhere from 2 to 8 weeks due to your country’s Customs Inspection and the delivery may be subject to additional duties, taxes, and other fees over which Lynne M. White has no control.

Lynne M. White will not be held responsible or liable for any problems that result at the customer’s local customs office. If customs duties or taxes are assessed, these are in addition to the shipping charges, are the customer’s responsibility, and must be paid directly by the customer. No refunds or reshipments will be given for items that are seized at your local customs office.

International Shipping (Other Countries)
We ship to many countries. There is no sales tax applied to international orders. All international orders are subject to credit card approval and mailing verification. Please note that shipping charges do not include taxes, duties, or customs charges.

Order Amount Up to $39.95, then Shipping Rate = $12.95
Order Amount $39.96 to $79.80, then Shipping Rate = $25.90
Order Amount $79.81 to $279.30, then Shipping Rate = $41.95
Order Amount $279.31 to $399.00, then Shipping Rate = $53.95
Order Amount More than $400.00, then call 503-716-6485 for a quote.

The estimated delivery time for international orders to countries other than Mexico or Canada is 7 to 10 business days after our 2 day processing time and depending on customs. Some international deliveries may take anywhere from 2 to 8 weeks due to your country’s Customs Inspection and the delivery may be subject to additional duties, taxes, and other fees over which Lynne M. White has no control.

Lynne M. White will not be held responsible or liable for any problems that result at the customer’s local customs office. If customs duties or taxes are assessed, these are in addition to the shipping charges, are the customer’s responsibility, and must be paid directly by the customer. No refunds or reshipments will be given for items that are seized at your local customs office.

Processing & Shipping Times
We ship Monday through Friday 9:00am – 5:00pm PST, pending availability, as well as mailing address and credit verification on all orders.

• Orders are processed and shipped during regular business hours Monday through Friday 9:00am – 5:00pm PST, excluding U.S. holidays.
• Orders placed on Monday – Friday before 12:00 pm PST will begin processing that day, excluding U.S. holidays and will ship within 2 business days.
• Orders placed on Monday – Friday after 12:00pm PST will begin processing the next regular business day and will ship within 2 business days.
• Orders placed on Saturday and Sunday will be processed the following regular business day and will ship within 2 business days.
• Orders placed on major U.S. holidays will be processed the next regular business day and will ship within 2 business days.
• All orders are shipped from the Los Angeles, California, USA area.

Payment Options
We accept VISA and MasterCard credit cards only for all online purchases using Authorize.net Secure Shopping. We apologize for any inconvenience if you are not a card carrying member of these entities. You represent and warrant that if You are purchasing something from us or from Merchants that: (i) any credit information You supply is true and complete; (ii) charges incurred by You will be honored by Your credit card company; and (iii) You will pay the charges incurred by You at the posted prices, including any applicable taxes, shipping, or related charges to Your purchase.

Back Orders
In the unlikely event that any items in your order are unavailable for immediate delivery, we will ship the remainder or your order when it becomes available (with no additional shipping charges). If this occurs, we will notify you immediately via email or telephone.

Canceling an Order
You may cancel an order according to the conditions below by calling 503-716-6485. We do not accept cancellations via email. Unfortunately, we are not able to cancel orders once they have been processed. Please refer to our Returns Policy for easy returns.

Cancellation Conditions:

• Once an order has been placed, it may be canceled within the first 12 hours from the time it has been placed, as registered by our computer system date-time stamp at the time the order was completed.
• Cancellations are subject to a 15% processing and restocking fee based on the total product order amount (excluding sales tax and shipping).
• Lynne M. White reserves the right to cancel any order at any time for any reason, especially if, at our sole discretion, is appears to be fraudulent.

Risk of Loss
All items purchased from www.lynnemwhite.com are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items is passed to you, the purchaser and customer, upon our delivery to the carrier, in this case the United States Postal Service (USPS).

Orders Damaged in Shipping
We take all necessary precautions to package our products properly. However, accidents sometimes happen in the course of shipping. If your product(s) are damaged or broken, please contact us immediately via phone at 503-716-6485.

Lost Shipment
Because the USPS Priority Flat Rate Mail service provides no guarantees, Lynne M. White cannot be held responsible or liable for the loss, theft, or delayed receipt of any orders shipped using the USPS Priority Flat Rate Mail service option. Furthermore, orders are fulfilled to the address supplied on the shipping section of the order. Lynne M. White nor the USPS Priority Flat Rate Mail service will not be held responsible for lost shipment as a result of non-delivery due to incorrect addresses or other occurrences outside of our control. Title and risk of loss shall pass to the purchaser upon deposit in the U.S. Mail for supplying an incorrect e-mail address.

RETURNS
Events
Event registration purchases, online or direct, are non-refundable, non-transferable, and non-returnable, except with the following conditions:

Refunds for Event Cancellation or Postponement
If an event must be postponed or canceled for any reason by Lynne M. White, every effort will be made to notify those who have pre-registered and have provided a contact phone number or email address. In addition, canceled events will be publicized on the Lynne M. White website and a voice recording provided on 503-716-6485, as quickly as possible.

If an event must be postponed or canceled for any reason by Lynne M. White, it will be rescheduled. All Registrants will be notified of the new event date and registration fees transferred to the new event date. Registrants who cannot attend the new event date due to schedule conflicts will be permitted to send a substitute in his or her place (see Substitution Conditions) or transfer to the next available date for that same event. In this case, Registrants must attend the event within 12 months of the rescheduled event date or forfeit the registration fee. Transferring registration fees between different events is not permitted.

No Show Conditions
Registrants who are “no-shows” for an event will not qualify for a refund. In lieu of forfeiting a registration, a Registrant may send a substitute in his or her place (see Substitution Conditions).

Substitution Conditions
One substitute is permitted for a single paid registration for any single event. Notify Lynne M. White at least 48 hours in advance of the event. Lynne M. White reserves the right to decline any substitution at its sole discretion.

Products (and Items):
In the event you need to return an item or product, please review the following conditions and instructions:

Returns Conditions
Lynne M. White offers items and products such as CDs, DVDs, books, downloads, or other materials for purchase via the internet and direct. You may return items and products such as CDs, DVDs, books, downloads, or other materials sold through this web site or direct from Lynne M. White, within 30 days of the shipping date (online purchases) or purchase date (direct purchases) based on the terms and conditions of this Returns Policy.

Items must be returned in new (unused, untested, and resalable) condition, in the original manufacturer packaging, with all accessories, order components, promotional items, instruction manuals, or other materials included. Generally, as a “rule-of-thumb” you should return the items to us the same way we sent them to you – in the same condition and with all the original contents. If something is missing, its value will be deducted from the original price you paid for the order, thus reducing the amount of the refund, if such is issued. A 25% administration fee will be applied to all orders returned to us without a copy of the order, packing/picking slip or a reference to the order number.

Items That Are Not Returnable
Unfortunately, we cannot accept returns of certain items, including:

• Downloadable Products.
• Any product missing the serial number or UPC.
• Items purchased from sellers other than www.lynnemwhite.com or direct from Lynne M. White.
• Any item that is not in its original condition, is damaged, or is missing parts.
• Any product that appears to be used, copied, or reproduced in any fashion.
• Any item returned after 30 days from the shipping date (online purchases) or purchase date (direct purchases).
• Return orders where any item in the original order has not been returned with the order.
• Discounted or pre-released items.
• Large or custom orders.

Returns and Refunds Exceptions
Other exceptions and/or restrictions on returns or refunds include:

• Items that have been removed from their plastic wrap cannot be returned unless they are defective.
• CDs, DVDs, or software must be returned unopened.
• CDs, DVDs, or software are subject to a 15% restocking fee.
• Other restrictions may apply.
• All returns must be new, unused, and contain all original order packaging and accessories.
• We do not accept exchanges or transfers.
• All items purchases in advance of events or consulting services are non-refundable and non-transferable, unless the item is defective.
• We are unable to accept returns on the following items:
• Customized or personalized products
• Special order items
• Any international order

Restocking Fees
There is no restocking fee for returns of unopened, unused, and untested items returned within 30 days of the shipping date (online purchases) or purchase date (direct purchases). This means that an item must be in sellable, as new condition.

We also reserve the right to charge a restocking or exchange fee of up to 15% on returns of opened, used, or damaged products, as well any return that does note follow our Return Instructions. The restocking fee may be waived if you place a replacement order of equal or greater value at our online store at the time of return, not necessarily for the same item.

How to Return an Item (Return Instructions)
We have created a hassle-free Return process with step-by-step instructions for your convenience. To return an item, please follow these simple steps:

Return Instructions:

1. Place the item(s) in the original shipping box or package. Pack the item securely using as much of the original packing material as possible. Please remember to include all the contents such as promotional items, accessories, and instruction manuals that came in the original order.
2. Include the original shipping label and Product Receipt with your name, address and order number.
3. On the back of the original Product Receipt, indicate the reason you are returning the item.
4. Call us at 503-716-6485 and tell us that you are returning your order.
5. Ship the return item(s) using carriers that offer delivery notification such as UPS, USPS, DHL or FedEx. Please be sure to insure the package for full value of the merchandise. The merchandise is still your property until it reaches our facility and we are not responsible for any shipping damages occurring at this point. Please note that we do not accept COD shipments.

The return shipping cost is the responsibility of the customer. We will only pay the return shipping cost if the return is a result of our error. Delays in your return or refund will occur if your return is incomplete. In addition, please note that we are not responsible for lost or stolen returned merchandise before it reaches our facility and it signed for by one of our Team Members.

How Returns are Processed
If your return meets the requirements of the Return Instructions above and this Shipping & Returns Policy, we will process your returned order within 2 business days of receipt of the returned item(s). If, for any reason, we are not able to process your return with 2 business days of receipt of the returned items we will contact you via email and notify you of the expected processing time. All refunds are credited using your original payment method from your original order. Lynne M. White is not liable for the additional processing time needed by the credit card company to post the credit back to your account.

CONTACT US
If you have any questions, please call 503-716-6485 or complete an Inquiry Form.

Last Updated and Published: 03/29/2012